FAQ's

Will my therapist be fully qualified and insured?

Yes, all practitioners at Comfort Health are registered by their own professional regulatory body. All Physiotherapists are registered with the Chartered Society of Physiotherapists (CSP) and by the Health and Care Professions Council (HCPC).

What should I wear for a Physio/Massage appointment?

Loose comfortable clothing that will not restrict your movement would be suitable. During the assessment, your therapist will need to examine the affected area. Your modesty will be maintained at all times. Shorts and t-shirts/vest tops are normally the best option.

Will the treatment hurt?

During an assessment, you will be asked to perform certain tasks/tests that may provoke some discomfort. This is essential for us to diagnose the problem and develop a treatment plan. Depending on the severity of the condition, some treatment techniques may also cause discomfort. Before we treat, we will explain to you fully the advantages of the treatment, and why it may be painful.

How do I book?

How do I book? You can book in several ways… Call the reception 0117 373 1053 Use our online booking system www.comforthealth.co.uk/booking/ Email info@comforthealth.co.uk

Can I use my private medical insurance to pay for physiotherapy?

Yes, we accept most major private medical insurers. If you have any queries or you are not sure whether your insurance company would be able to cover your sessions call the reception for more information.

How long are the Physiotherapy sessions?

Physiotherapy sessions are 30, 45 or 60 mins. For an initial session we advise booking 45 - 60 minutes this ensures there is enough time to talk through your medical history, assess you, get some treatment and give you some exercises. Please see the ‘prices’ page for a breakdown of costs per session.

Is there parking available?

There is plenty of metered parking along Alma Vale Road and surrounding streets (All Saints Rd, Pembroke Rd and St Johns Rd). Residents of Clifton East will be able to park for free when displaying their parking permit.

Do I have to have a referral from a doctor or consultant?

No, you can simply book in yourself if you feel you need any of our services. If you have a referral, please bring any correspondence to the first appointment. For example, doctor’s letters, scan results, radiologist reports etc.

Where do I go when I first arrive at Comfort Health?

Walk straight in and you will be greeted by the reception staff. Feel free to help yourself to the refreshments in the reception area whilst you wait.

Can I phone with queries?

Yes, if you call the reception number we will be happy to answer any queries. In the case of an emergency, please ring the Practitioner on their mobile number. All contact details are located on the ‘contact us’ page

How many treatments will I need to get better?

Through evidenced based research physiotherapists know approximate healing times of certain tissues in your body, and will be able to give an approximate prognosis. However, every single case is different as healing times are greatly influenced by external factors: rest, exercise, age, diet etc In 2021, the average number of treatments per client was 5.24.

How much is it and how can I pay?

For our prices please see our booking page www.comforthealth.co.uk/booking/ You can pay by cash or card. Or if you are lucky enough to have private health insurance, this may well cover the cost of your physiotherapy treatments.

Do you treat patients of all ages?

Yes, we treat all ages at Comfort Health. (Under 18s need to be accompanied by an adult)

Do you have a cancellation policy?

There is a 24hr cancellation policy. Any late cancellations or missed appointments are liable to a full charge. In exceptional circumstances the fee may be waived.

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