Re-opening on Monday 18th May 2020

We are delighted to say that we will be open again on Monday 18th May

However, it certainly won’t be business as usual to start with. Following recently updated guidance (12th May 2020) from our professional governing bodies we are now able to offer face to face consultations to our clients, where clinically appropriate and deemed ‘urgent’.

There are also certain extra precautions that we need to take in order to see a client face-to-face. This email highlights the changes we have made in order to ensure the safety and confidence of our clients and of our staff.

What we’re doing to keep you safe 

– Every single client will have a video call consultation prior to being booked in for a face to face appointment. If your case is deemed urgent enough at this stage, you will be offered an appointment.

– We have introduced a combination of new social distancing measures throughout the Clinic which will ensure unnecessary contact with others is avoided.

– We are increasing our hygiene protocols, staggering appointment times and leaving gaps between clients in order to clean thoroughly.

– We will be also be wearing comprehensive PPE as recommended by our governing bodies, including masks, goggles, gloves and aprons.

As a client, what has changed?

– Please respect the two-metres social distancing ruleswhen at the clinic

– Please arrive for your appointment on time, but not too early

– Please wash your handsor use our anti-bac gel in reception on entry and exit

– Please pay using contactless cards/apple pay (where possible)


Video call consultations


Whilst we would love to be able to see everybody in clinic, the risk of doing that at the moment is too great. We ask that you please consider whether your condition is ‘urgent’ enough to risk coming into clinic before booking an appointment. We also appreciate that some of you would prefer not to come into Clinic at the moment.

For those of you who would prefer help remotely, the we continue to offer video calls to clients as well.

You can book a video call at the bottom of this page.

Safety and Procedures Plan



1 – All clients will receive a video call consultation prior to arranging a face-to-face appointment.


2 – Face-to-face appointments will only be offered to clients where it is deemed ‘urgent’ and where effective treatment cannot reasonably be carried out via video call.


3 – All clients and staff are advised not to attend our clinic if they are showing any possible signs or symptoms of COVID-19 or if they should be self-isolating under current government guidelines.


4 – The reception and waiting area will be organised to ensure social distancing guidelines can be maintained (2 metres are kept between clients).


5 – Staff hours and appointment times will be staggered to reduce the numbers of clients and staff in the clinic at any one time to help ensure social distancing guidelines are maintained.


6 – Our practitioners will be wearing all the necessary PPE including surgical masks, gloves and aprons at all times during your appointment. Goggles may also be worn by the practitioner but will be risk assessed and decided case by case. Clients should also wear a mask if they have one.


7 – We will allow 15 minutes in between clients to deep clean all surfaces using disinfectant wipes and sprays and to change and discard the necessary PPE.


8 – We guarantee you these measures will not affect your standard of care.




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